Refund / Exchange Policy

HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

We offer 3 Days Exchange Policy

WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT?

We have a 3 day return policy, which means you have 3 days after receiving your item to request a return.
Perfumes are matter of choices, and everyone has a different choice, just like as clothes, so we believe that by ordering the person already knows hows the original perfume smell like, or have tried somewhere else, or have been refereed too.
So in that case perfumes are non - returnable, However we understand and respect choices and likes and dislikes. So we can offer exchange for the perfumes if you didn't like it for some reason for free of cost. but the shipping charges incurred in the process have to be borne by the buyer.
To initiate the exchange Please connect us on Whatsapp - +91 9979348496 and asked for the exchange and send the product to be exchange on address received by whatsapp, and complete the transaction of shipping charge involved. In order to exchange the products please ensure it is unused and have the original packaging intact. if not found such condition, will be obliged for additional exchange charges as actual.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Celestialperfume.in@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.


DAMAGE
We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 hours of receiving your order with pictures at +91 9979348496 and we will take care of the rest.


EXCHANGE 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us.